ITS Service Desk has new email address for students seeking technical support
To reflect the new name, Information Technology Services has also changed the email address that students and employees should use when seeking assistance from our Service Desk support staff to ITSHelp@mail.wvu.edu. As always, customers may continue to submit self-service trouble tickets here or call 304-293-4444. ITS provides telephone assistance from 6:30 a.m. to midnight every day. Anyone who maintains a University website that uses the previous email address (firstname.lastname@example.org) should change those references to ITSHelp@mail.wvu.edu. However, emails sent to the old address will automatically reroute to the new address.